Legal terms and conditions of use and contracting of Vivabioma™

These Terms and Conditions govern the use of the Web and the contracting of services of GENELINK, S.L. ("Vivabioma"). Also read the Informed Consent and the Privacy Policy before activating a kit. Mere browsing does not equate to accepting a purchase or optional consent.

• The product, country, total price, taxes, shipping and applicable special conditions are shown before payment and confirmed on durable support.
• Consumer reports are informative, educational, and for wellness. They do not diagnose or rule out diseases, do not by themselves measure inflammation, permeability or SIBO, and do not allow for the selection of antibiotics or treatments.
• The terms health, risk, prediction, biological age, resistome, precision or plan describe algorithmic indices, associations or comparisons; they are not individual clinical probabilities or prescriptions.
• The microbiome changes over time: each report describes the time of the sample and is subject to the limitations of the Informed Consent.
• You can upgrade from Starter → Advanced or Advanced → Ultra, one level at a time, through separate purchase and by reinterpreting retained data when technically possible.
• The withdrawal period is 14 calendar days. Unsealing may exclude the return of the physical component for hygiene reasons, but does not in itself eliminate rights to services or content not yet rendered.
• Research, commercial development, AI training with your data, and the Vivabioma--tellmeGen combination are voluntary and require separate options from the Informed Consent.

Site owner and provider: GENELINK, S.L., owner of Vivabioma™. NIF B98649494. Registered office: calle Arquitecto Mora 5, 2nd floor, door 4, 46010 Valencia, Spain.

Commercial Registry of Valencia: volume 9817, book 7099, folio 82, sheet V-160314, registrations 1st and 2nd. Health authorization no. 11540 from the Conselleria de Sanidad of the Generalitat Valenciana.

General contact, support and complaints: info@vivabioma.com · Telephone: +34 960 090 596 · Data protection: lopd@tellmegen.com · Data Protection Officer: dpo@tellmegen.com

Vivabioma and tellmeGen are trademarks of GENELINK and share certain corporate systems and privacy channels. This does not authorize the combination of data from both services; crossing requires the voluntary, specific option of Informed Consent.

The service is organized from Spain. The laboratories and providers that process data are identified in the current list accessible from the Privacy Policy. A change of provider does not expand purposes or reduce rights.

2.1 These Terms apply to consumers who access the Web, create an account, or contract kits, analyses, extensions, digital content, or consultations. Sales to distributors, professionals, companies, and institutions are also governed by their specific terms or contracts.

2.2 The contract is formed by, in the version shown before payment and confirmed on durable medium:

• The order summary and the particular conditions, which identify the product, country, price, taxes, shipping and, where applicable, the specific deadline or functionality.
• These Terms.
• The Informed Consent for the analysis of the gut microbiome.
• The description and limitations of the product visible before contracting.
• The policies for repetitions, returns, and consultations that have been expressly incorporated into the order.
• The Privacy Policy and the Cookie Policy, as information on data processing and tracking technologies, without altering the corresponding legal basis.

2.3 In sample, analysis, and consents, Informed Consent prevails; in data protection, the Privacy Policy; in product, price, and particular conditions, the order summary; and in contracting, these Terms. A specific description prevails over a general one, and mandatory regulations always prevail.

2.4 If you purchase through an authorized distributor, they may be responsible for the sale, invoicing, and delivery, while GENELINK provides the analysis or platform on the terms identified before purchase. The division of responsibilities will be clearly displayed.

3.1 Before paying, you can review and correct the order. The final button will unequivocally indicate that there is a payment obligation. Acceptance of these Terms will be separate from optional consents, and no voluntary checkbox will be pre-ticked.

3.2 By clicking the payment button, you place an order. The automatic acknowledgment only confirms its receipt, unless it expressly states that it constitutes acceptance. The contract is perfected when GENELINK sends the confirmation of acceptance or unequivocally begins the provision of service. A payment authorization or charge does not by itself constitute final acceptance.

3.3 We will confirm receipt of the order by email or other archivable means within 24 hours. When we accept, we will send the contractual summary and a storable copy of these Terms. If both messages are integrated into one, it will be expressly identified.

3.4 We may reject the order before accepting it due to lack of availability, territorial or regulatory restriction, technical impossibility, reasonable suspicion of fraud, or a manifest and objectively recognizable error in product or price. In such a case, we will cancel the authorization or refund the full amount charged without undue delay.

3.5 The version identified in the confirmation applies, not a later one unless a valid modification is made in accordance with section 4. We retain the version, hash, date, time, order, and acceptance actions as proof for the statutory periods; the customer can download their copy.

4.1 We may modify these Terms and Conditions for future orders. Each version will have a code and date, and you may request the version history from info@vivabioma.com. They do not apply retroactively or reduce acquired rights.

4.2 In current or ongoing contracts, we will only modify content or services for a valid reason: legal or regulatory change; security, fraud, or abuse; scientific or technical evolution; interoperability; correction; continuity; supplier replacement; or territorial adaptation. The modification will not incur additional costs unless a new service is expressly contracted.

4.3 We will inform you clearly and understandably. If the change negatively affects access or use beyond the minimum, you will be notified in advance on a durable medium and may terminate free of charge within 30 days following the communication or application, whichever is later, unless you can keep the previous version free of charge according to the law.

4.4 Corrections of material, security, or methodological errors may lead to a report being temporarily withdrawn or reissued. The visible version and date allow distinguishing the previous output from the corrected one.

4.5 The evolution of the catalog does not make a future module sold separately included, nor does it authorize the withdrawal of a promised essential functionality without legally applicable remedies.

5.1 You must provide truthful data, keep it updated, and protect your credentials. When offered, we recommend enabling two-step verification. You must notify us immediately of any unauthorized access; you are only responsible for activity attributable to you.

5.2 You may not impersonate third parties, introduce malicious code or illicit content, interfere with the service, carry out unauthorized advertising, test vulnerabilities without permission, or infringe intellectual property rights, privacy, or confidentiality.

5.3 We strive for continuous availability, but there may be maintenance, updates, security incidents, supplier failures, or force majeure events. When reasonable, we will provide notice and preserve access or apply corresponding remedies in accordance.

6.1 Starter, Advanced and Ultra use shotgun metagenomic sequencing of a stool sample to estimate microbial composition, diversity, and potential functions. The exact configuration is that of the accepted chart and summary.

6.2 Starter. Microbial biodiversity, gut wellness index, gut-brain axis and nutrient metabolism indicators, and comparison of microbial profile with age ranges. The comparison does not measure actual biological age nor is it a clinical indicator.

6.3 Advanced. Adds modules based on microbial patterns related in the literature to functional health, microbial hormone profile, gut-mouth axis, inflammation, bacterial overgrowth, histamine, and systemic protection. It does not diagnose inflammation, permeability, SIBO, intolerances, or disease.

6.4 Ultra. Adds greater depth, similarity indices using machine learning, resistome, and personalized feeding, food, and probiotic orientations. Indices are not individual clinical probabilities; the resistome is not an antibiogram; and orientations are not individualized diets or prescriptions.

6.5 The number of reports, microorganisms, functions, or readings announced describes the applicable technical configuration or objective, but useful readings depend on quality control, filtering, abundance, and reference databases. Identification of all microorganisms or uniform coverage is not guaranteed.

6.6 Modules may be updated as per section 4. The Informed Consent contains the scientific and technical limitations and must be read before activating the kit.

7.1 When available, you can upgrade one level at a time: Starter → Advanced or Advanced → Ultra. Reaching Ultra from Starter requires two separate upgrades. Each upgrade is a separate purchase.

7.2 The upgrade may re-interpret conserved data, without new sample or new sequencing. It depends on quality, format, technical compatibility, sample age, and territorial availability, and will be confirmed before payment.

7.3 If you unlock new categories of content or interpretation, you must confirm the current Informed Consent before its issuance. The upgrade alone does not authorize research or the combination of data with another GENELINK service.

7.4 The specific timeframe for an upgrade will be shown before payment. It begins when the order and correct linking to the account or kit code are complete.

7.5 A temporal comparison requires a new sample. A change between reports does not by itself demonstrate that an intervention has caused improvement or worsening.

8.1 Availability depends on country of residence, purchase, delivery, pickup, return, laboratory, and reporting of results. Documentation, professional, specific laboratory, clinical confirmation, or module restriction may be required.

8.2 You must declare your actual location and not circumvent controls using VPNs, false addresses, forwarding, or unauthorized transfer of samples. Non-compliance allows for suspension of the circuit and claiming, where applicable, direct and accredited costs incurred.

8.3 We may refuse to contract, adapt the circuit, exclude modules, or withdraw the service in a territory when we cannot comply with local requirements or due to security or unavailability of suppliers. Payment not rendered will be refunded, without limiting rights for breach or non-conformity.

9.1 Purchase requires 18 years of age and contractual capacity. A minor does not create the contracting account on their own.

9.2 For gifts or multiple orders, the payer does not consent for other adults or access their results. Each participant must identify themselves and individually accept the Informed Consent and voluntary options before the analysis.

9.3 For minors of at least three years of age or persons with support measures, representation, parental authority, guardianship, or the scope of support will be verified in accordance with the Informed Consent. The analysis will not begin until this is proven. For minors, resistome or personalized recommendations are not issued.

9.4 It is prohibited to send a sample or data of another person without valid consent or accredited representation. We may block the kit, cancel the analysis, and cooperate with authorities when there is a founded suspicion of illicit use.

10.1 Before paying, the total price, taxes, shipping, and any recurring costs ---if any--- will be displayed. Price changes do not affect orders already accepted.

10.2 Payment methods are those indicated on the Web. The payment provider may apply currency fees unrelated to Vivabioma. If payment is rejected, revoked, or proves to be fraudulent, we may suspend service until it is regularized, without duplicate charges or preventing legitimate claims.

10.3 The electronic invoice will be issued with the provided details. You must correct them before confirming the order or request rectification in accordance with tax regulations.

10.4 Promotions, coupons, and gifts are governed by the communicated conditions, are not cumulative unless expressly indicated, are not exchangeable for money, and do not affect warranty or withdrawal rights.

10.5 A manifest pricing error will be handled in accordance with section 3.4. We will not be able to invoke it if it was not objectively recognizable or if we already accepted and executed the order with knowledge of the error.

11.1 We will deliver the kit without undue delay and, unless otherwise agreed, within the applicable legal maximum. The risk of loss or damage passes to the consumer when he or an indicated third party, other than the carrier, acquires material possession; if you choose a carrier not offered by Vivabioma, the risk passes to you when it is handed over to them.

11.2 If the delivery method allows for a pick-up point and the carrier deposits it there after an attempted delivery or due to absence, you will be notified. You must collect it within the specified period. If it is returned to the sender due to an incorrect address, absence, or failure to collect attributable to you, we may charge for the new shipment or the directly incurred costs previously informed, without affecting the warranty for defects or loss under our risk.

11.3 If the package arrives damaged, incomplete, or does not arrive, notify us as soon as possible and keep the packaging and proof. Failure to provide immediate notice does not eliminate legal rights, but may hinder the logistics investigation.

11.4 The initial shipment and the return of the sample are included when indicated as such and are carried out from the same country of purchase with the official label. If you use unauthorized transport or alter the route, you assume the risk until receipt at the laboratory, except for Vivabioma's legal liability.

11.5 In international shipments, taxes, duties, or customs procedures may arise, which will be borne by the recipient when they have been informed. The recipient may act as the importer. You must never send a sample against a local prohibition.

12.1 The kit must be registered before collection; without registration, we cannot link the sample to the account or issue results.

12.2 You must activate the kit and send the sample within 12 months of purchase and, in any case, before the printed expiry date. If the first of these deadlines is exceeded, we may reject the sample if its quality cannot be guaranteed and offer replacement material or a new test at the stated price. The deadline does not limit warranties for defects nor does it apply when the delay is attributable to Vivabioma.

12.3 You must follow the collection, preservation, and packaging instructions, use the official label, and send the sample promptly. An inadequate amount, contamination, temperature, delay, or incorrect packaging may invalidate it.

12.4 If the user damages, contaminates, loses, or incorrectly uses the material, there is no free replacement. Customer Service may provide a voucher or replacement price that covers material and shipping, without charging again for the analysis already purchased. This does not apply to conformity defects of the kit.

13.1 Turnaround times are estimates unless expressly qualified as maximums on the data sheet. They begin when a valid sample arrives at the laboratory and registration, representation, and verifications are completed. We will inform you of significant delays.

13.2 If a correctly collected and sent sample using the authorized circuit fails quality control for reasons not attributable to the user, the first retest will be free and will include new material, authorized transport, and the necessary analysis.

13.3 If the invalidity arises from an attributable breach of instructions for collection, conservation, quantity, contamination, labeling, deadline, or shipping, the retest will not be free. Attributability must be based on an objective, verifiable element—expired or unregistered kit, incorrect label or return circuit, out-of-date shipping, manifestly tampered with material, or insufficient quantity attributable to collection—. In the absence of such an element, the incident will be treated as not attributable to the user, and the retest will be free in accordance with section 13.2. Before charging, you will be informed of the cost of the material, logistics, and, if applicable, the new processing.

13.4 If the authorized carrier loses the sample after the user has verified its correct delivery, we will provide a free retest. If a different carrier or label was used without authorization, section 11.4 applies.

13.5 If a valid sample does not produce a usable result after a retest not attributable to the user, we will offer, as appropriate, a new execution, a price reduction, or termination and refund of the non-conforming portion. A free retest does not replace statutory remedies for conformity.

14.1 The results are delivered digitally in the client area. The order will indicate if any additional format exists.

14.2 Each report is identified by version and date. It may be updated due to evidence, methodology, security, or correction within the contracted services and in accordance with section 4.

14.3 If we detect a material error, we may temporarily withdraw the report, correct it, and notify the new version. When technically reasonable, we will retain the version history or allow the download of the replaced copy identified as such.

14.4 An updated report does not rewrite the biological composition of the sample: it may change the classification or interpretation due to new bases, algorithms, or criteria. It is not guaranteed that future methodologies will exactly reproduce previous results.

15.1 You can download the reports and data formats offered for the product or required by law. The right over your data does not include source code, models, parameters, benchmarks, proprietary methodology, or third-party content.

15.2 Reports remain accessible as long as the account is active, subject to maintenance and legal obligations. We recommend keeping a secure copy.

15.3 We retain the technical files necessary for support, control, enhancements, and reinterpretations as long as the need exists and in accordance with the Informed Consent. If you request deletion, we will warn you if it will prevent future enhancements, reanalysis, or checks.

15.4 Closure or deletion does not affect information blocked by legal, fiscal, quality, security, or claim defense obligations. Use during blocking is limited to those purposes.

16.1 If a consultation is offered, before booking, the provider, qualification, object, duration, price, modality, country, and rules for cancellation, change, delay, and no-show will be identified. It is a voluntary contract and separate from the analysis.

16.2 A consultation is not an emergency service nor does it guarantee diagnosis, treatment, or outcome. In case of severe or urgent symptoms, you should go to health services.

16.3 Professional Access allows authorization to an identified recipient, for a determined scope and duration. It can be revoked; revocation prevents new access, but does not delete copies lawfully downloaded or incorporated into the professional's documentation.

16.4 Vivabioma is responsible for its platform; the professional is responsible for qualification, confidentiality, and subsequent use, unless the file identifies them as directly contracted by GENELINK.

16.5 United States. In its direct-to-consumer service, Vivabioma does not present itself as a HIPAA-covered entity nor does it accept information submitted by a covered entity under a Business Associate Agreement, except for a specific written contract. A different provision may be subject to the regime expressly identified.

17.1 The order may integrate a physical good, logistics, analysis, digital service, and digital content. Each component retains its corresponding legal regime; an exception applicable to one does not automatically extend to the others.

17.2 As a consumer, you have 14 calendar days to withdraw without cause. For the kit, the period begins upon acquiring its material possession; for services, upon contracting; and for digital content, in accordance with applicable law.

17.3 You may withdraw using the form in Annex I, any unequivocal declaration sent to info@vivabioma.com or, when enabled, the online withdrawal function available in your account. The function will be visible during the period and will promptly issue an acknowledgment with content, date, and time on a durable medium.

17.4 We will only commence a service that requires it during the withdrawal period if you expressly request it in a separate action. If you withdraw before completion, you may owe the proportion effectively rendered calculated on the total price or informed breakdown; no charge will be made if the required information or request was missing.

17.5 The right to a fully executed service only lapses if it began with express prior consent and acknowledgment that it would be lost upon completion. For digital content without a material medium, it only lapses upon commencement with express prior consent, acknowledgment of loss, and contractual confirmation. These actions are not presumed from Informed Consent.

17.6 Collection material is a sealed good unsuitable for return due to health and hygiene once unsealed. The exception affects the opened physical component and does not, by itself, eliminate withdrawal from analysis or uninitiated content. It also does not affect the conformity guarantee.

17.7 If the kit remains sealed, you must return it within 14 days of communicating your withdrawal. We will refund what is legally due, including standard shipping when applicable, within 14 days of communication; we may withhold the refund of the good until receipt or proof of shipment. The direct cost of return corresponds to the consumer if informed, except for defects.

18.1 Kits and goods are subject to the legal warranty. In Spain, the general period is three years from delivery; in other territories, the corresponding mandatory rule applies.

18.2 Digital content and services must conform to the contract, objectively expected characteristics, and public statements that are legally binding. We will provide the necessary updates during the required period.

18.3 In case of non-conformity, you may request conformity, replacement, price reduction, or termination under the legally established circumstances and order. No commercial policy replaces these remedies.

18.4 We are not liable for a defect caused solely by failure to install an update about which you have been informed, if the instructions were adequate, nor for incompatibilities with pre-informed incompatible equipment or software.

19.1 Direct-to-consumer reports are for informational, educational, and wellness purposes, unless a specific service is identified as healthcare in accordance with the country. They do not diagnose, confirm, or rule out disease and should not be used alone to initiate, suspend, or adjust treatments, antibiotics, supplements, or therapeutic diets.

19.2 Vivabioma is not a stool culture or a diagnostic test for infection, inflammation, permeability, SIBO, intolerance, cancer, or any other disease. The resistome is not an antibiogram.

19.3 Any healthcare or nutritional decision must be assessed by a professional with symptoms, clinical history, and medication. A relevant finding must be confirmed by the appropriate clinical test at an authorized center or laboratory.

19.4 Regulatory classification depends on the intended purpose and the set of labeling, instructions, website, advertising, and sale, not solely on these Terms and Conditions. If a module is offered as a medical device or healthcare service, the pre-contractual information sheet will identify its status, professional, laboratory, and circuit.

19.5 The complete scientific limitations, including variability, classification, relative abundance, pathogens, resistome, AI, and recommendations, are listed in the Informed Consent.

20.1 You retain legal rights over your personal data and can use your downloads. GENELINK and its licensors retain rights over the Web, software, databases, models, algorithms, methodology, design, texts, trademarks, interpreted reports, and other protected content.

20.2 You receive a personal, limited, non-exclusive, and non-transferable license to consult and download your reports, retain a copy, and share it privately with family members or professionals. No code, knowledge base, models, or commercial exploitation rights are transferred.

20.3 GENELINK expressly reserves, also by machine-readable means where applicable, text and data mining rights over its works, databases, and content in accordance with Article 67.3 of Royal Decree-Law 24/2021 and equivalent regulations. This reservation does not affect non-waivable legal exceptions or user rights over their own data.

20.4 Without written authorization, except for use permitted by law, the following are prohibited:

• Publishing, reselling, sublicensing, commercially exploiting, or providing systematic access to reports, content, kits, or accounts.
• Massively extracting, scraping, using bots, automating queries, or circumventing limits, geo-blocking, authentication, security, or payments.
• Reverse engineering, decompiling, or reconstructing algorithms, models, taxonomies, rules, or knowledge bases, except for a non-waivable exception.
• Training, fine-tuning, evaluating, comparing, or feeding artificial intelligence or machine learning systems with texts, reports, metadata, structure, or protected content from Vivabioma.
• Creating or improving competing products through systematic use of content, taxonomies, interface, or report structure.
• Using results for self-diagnosis, self-medication, antibiotic selection, forensic purposes, legal parentage, employment decisions, insurance, immigration, or discrimination.
• Presenting a report as validated clinical evidence when it is not, removing version notices, or attributing modified claims to Vivabioma.

20.5 The prohibitions do not prevent the exercise of data protection rights, communicating information to a professional, making a lawful private copy, good-faith investigation of a vulnerability under an authorized program, or making non-derogable uses.

21.1 Data and sample processing is governed by the Informed Consent and Privacy Policy. Non-essential cookies require consent according to the Cookie Policy.

21.2 Internal research, external scientific research, development with commercial partners and Vivabioma--tellmeGen combination are voluntary, independent and withdrawable options. They do not condition purchase, ordinary price, or support.

21.3 Only when authorized in the corresponding category may GENELINK use pseudonymized or anonymized data to develop, train, validate, and audit analytical models or AI systems within the described lines. These Terms do not extend consent.

21.4 The prohibition in section 20 protects GENELINK content against third-party use; it does not make user data the property of GENELINK nor does it limit their legal rights.

21.5 Research with the physical sample is not indicated and requires separate consent and the applicable project, collection, or biobank regime.

22.1 We can suspend access or processing, with prior notice when possible, for fraud, non-payment, security risk, serious breach, prohibited use, unauthorized display or data, or territorial evasion.

22.2 The measure will be necessary and proportionate. If it is rectifiable, we will provide a reasonable period, except in cases of security urgency, fraud, risk to third parties, or legal impossibility.

22.3 Before final closure, we will allow the download of available reports and data, unless a legal obligation, order from an authority, or temporary and justified security measure prevents it. The restriction will be lifted when the cause ceases.

22.4 You can close your account. Closure does not automatically equate to deletion of all data nor does it withdraw optional consents: the platform must allow management of each action and explain its effects.

23.1 GENELINK is responsible for providing what was contracted with diligence and in accordance with the order, these Conditions, the Informed Consent, and applicable technique. It does not guarantee a specific microorganism, result, benefit, or recommendation when its nature and limitations reasonably prevent such a guarantee.

23.2 To the extent that the damage does not arise from its own breach, we are not responsible for decisions made against section 19; third-party interpretations; inaccurate self-declared data; voluntary disclosure; use of outdated copies; nor for loss or invalidity caused by attributable breach of collection, conservation, or shipping.

23.3 For users who do not have the legal status of consumers, and where the law permits, contractual liability for foreseeable direct damages and non-essential obligations is limited to the amount paid for the affected service; lost profits and indirect losses are excluded. Regarding consumers, any limitation only operates to the extent permitted and never reduces mandatory rights.

23.4 Nothing limits liability for fraud or gross negligence; death or injury by negligence; defective product; attributable breach of data or confidentiality; lack of conformity; essential obligations; nor any non-limitability of liability.

23.5 The user shall take reasonable measures to avoid or reduce damages, such as preserving their downloads and reporting incidents. This does not shift GENELINK's legal burdens nor reduce non-waivable remedies.

24.1 We may use laboratories and providers of infrastructure, hosting, payments, logistics, and support, while remaining responsible for our obligations to the client.

24.2 We may assign the contract in case of merger, demerger, financing, restructuring, sale of assets, or transfer of the business or brand Vivabioma if the successor assumes obligations, does not reduce rights, nor impose costs. We will be informed on durable support.

24.3 This clause does not in itself authorize the autonomous sale of personal data or samples. Any transmission is governed by the Privacy Policy, Informed Consent, and the law.

24.4 The account is personal and cannot be assigned except by express gift, legal succession, or written consent.

25.1 Neither party is responsible for delay caused by events beyond their reasonable control: catastrophes, epidemics, conflicts, acts of authority, general power, telecommunications or transportation disruptions, critical supplier failures, or cyberattacks unavoidable despite adequate measures.

25.2 The affected party shall inform and mitigate. Force majeure does not excuse legally required security measures or the reimbursement of services that definitively cannot be performed.

25.3 If it persists and frustrates the purpose of the contract, either party may terminate with the affected party upon return of payments made for services not rendered and other mandatory rights.

26.1 You can claim by writing to info@vivabioma.com. We will acknowledge receipt and respond within the applicable legal timeframe and, normally, within a maximum of 30 days.

26.2 You can contact consumer organizations and alternative dispute resolution entities in your country. Consumer Arbitration Boards will be competent when GENELINK is affiliated with or accepts specific arbitration. The old European online dispute resolution platform has been removed and should not be used as a channel.

26.3 For security or quality incidents, please write to info@vivabioma.com. We may investigate, correct, temporarily withdraw or re-issue reports and inform authorities when appropriate.

27.1 Contractual communications shall be sent to the account email. Platform notices that are required to constitute durable support shall be downloadable or shall be accompanied by email. You must keep your data updated.

27.2 We record order, product, country, price, version and footprint of documents, date and time, acts of acceptance, consents, communications and the proportional technical identifiers necessary for security and proof.

27.3 Electronic records are means of proof, not irrefutable presumptions. The customer may download their copy and provide evidence to the contrary.

28.1 Partial invalidity. If a clause is null or unenforceable, the remainder remains valid and the stipulation shall be supplemented in accordance with the mandatory rule and the closest lawful purpose.

28.2 No waiver. Failure to exercise a right promptly does not imply future waiver.

28.3 Entirety. The order and the documents in section 2 constitute the agreement on their subject matter, without excluding rights based on legally binding public statements or liability for misleading information.

28.4 Headings. Headings facilitate reading and do not limit the content of the clauses.

29.1 The contract may be concluded in the available languages. The original is in Spanish; translations are provided for ease of understanding. In case of discrepancy, the contracted version or the solution required by the mandatory rules of the consumer's country shall prevail.

29.2 Spanish legislation applies. The consumer retains mandatory rules and may go to the courts of their domicile. For non-consumer relationships, the parties submit to the Courts and Tribunals of Valencia, unless a valid specific agreement is reached.

30.1 Code: VB-TL-2026-01. Effective date: September 14, 2026. Replaces the version of March 1, 2026 for contracts entered into as of that date.

30.2 The version applicable to each order remains identified in the confirmation and available from the account or support. A later version does not retroactively supersede the proof of the accepted one.

You should only complete and submit this form if you wish to withdraw. You may use any other unequivocal statement or the online function when available.

For the attention of GENELINK, S.L., Arquitecto Mora street 5, 2nd floor, door 4, 46010 Valencia, Spain --- info@vivabioma.com

I hereby give notice that I withdraw from my contract of sale of the following good or provision of the following service: ______________________________

Order number or kit code: ______________________________

Order placed on __________________ / received on __________________

Consumer name: __________________________________________

Consumer address: ________________________________________

Email used for purchase: __________________________

Consumer signature (only if submitting on paper): __________________

Date: __________________